Terms & Conditions
By making a booking on a Site Safe Training Course (use the Online Booking System) you agree to be bound by these terms and conditions.
Terms of Sale
- Course Seats (Tickets) are sold on an individual basis. Course Seats (Tickets) purchased through the Site Safe Online Booking System are valid only at the Site Safe Training Course selected at the time of booking.
What to Bring to the Course
- Birth Certificate, Travel Passport or Certificate of Citizenship.
- Any Vouchers used to make the booking.
- Your Course Confirmation, which is emailed to the purchaser at time of booking.
Individual Trainee Requirements
- Site Safe requires notification prior to a course if you have any employee/s attending our training courses who may have any individual requirements such as English language difficulties, wheel chair (or other access requirements), hearing loss, any learning difficulties, special dietary requirements, etc so that we are able to cater to specific trainee needs.
Transfer of Course Seats (Tickets)
- Course Seats (Tickets) are transferable to another person without restriction. The purchaser is not required to inform Site Safe of the intended attendee in advance.
Variations and Notification
- Site Safe NZ Inc (Site Safe) reserves the right to change the date, start time, location or trainer of any Site Safe Training Course without prior notice.
- Site Safe will make reasonable efforts to inform the purchasers of Course Seats (Tickets) where any change is made to the advertised details of a Site Safe Training Course.
- Proposed Courses: when the date and time of a 'proposed' Safe Training Course is finalised, Site Safe will make reasonable efforts to inform the purchasers of Course Seats (Tickets).
Changes and Cancellations
- Changes to bookings are permitted up to 5 working days prior to the scheduled start time of the Site Safe Training Course. Contact our booking centre to request a change.
- Cancellations are permitted up to 5 working days prior to the scheduled start time of the Site Safe Training Course. Contact our booking centre to request a cancellation.
- Changes or Cancellations made within 5 working days of the scheduled start time of the Site Safe Training Course are not refundable.
No Shows
- Failure to attend the Site Safe Training Course will result in forfeiture of any payment made or Site Safe Voucher number quoted.
Right of Admittance
- Site Safe reserves the right to refuse admittance to any Site Safe Training Course at the sole discretion of the trainer.
Refunds
- Requests for refunds may be made by contacting our booking centre. Refunds are made to the original purchaser using the original purchase method where possible.
- Customers with a credit balance (Online Credit) are entitled to a refund of all or any part of the balance at any time. Refund requests can be made by contacting our booking centre.
Privacy, Legal, Intellectual Property, Site Safe Vouchers
- The Site Safe Privacy Information, Legal Information and Intellectual Property Information statements are incorporated into these terms and conditions.
- The Terms and Conditions of Site Safe Vouchers remain applicable to Site Safe Voucher purchasers and holders.
Additional Charges - General
- The right is reserved to charge a fee for changes, cancellations, credit card transactions and other payment processing at a future date. No such fee is currently charged.
- All foreign language courses attract a per-attendee surcharge which will be charged by invoice.
Additional Charges - Non Funded Trainees
For those trainees who are ineligible or do not provide evidence of their eligibility with respect to the following criteria:
- not a New Zealand Citizen;
- not an Australian, Cook Island, Tokelau or Niue Citizen;
- not a NZ Resident (does not hold a NZ Residence Permit or current NZ Returning Resident's Visa);
- an International Student;
- under 16 years of age
- in a formal training agreement with an Industry Training Organisation (ITO);
- a full-time student with a New Zealand Tertiary Institution
an additional invoice will be raised and the following additional charges will apply:
- Site Safe one-day courses: $200.00 (incl. GST) per ineligible trainee.
- Site Safe two-day courses: $350.00 (incl. GST) per ineligible trainee.
Once this additional payment has been received the trainees course information will be processed and Certificates and respective training cards sent out.
Other Terms and Conditions
- Course Seats (Tickets) may not be resold without prior written agreement from Site Safe.
- All transactions will be billed in New Zealand Dollars.
- Site Safe reserves the right to change these Terms and Conditions without notice.
- Site Safe reserves the right to change the pricing of products anr or services without prior notice.
Terms & Conditions - Non Website Bookings (Retail and other Paper Voucher Sales)
- No refund or replacement will be made for any lost pre-paid training voucher.
- A pre-paid training voucher is non-refundable. The voucher cannot be exchanged for cash and cannot be used for any purpose other than the applicable training course. The voucher may be used only by the Purchaser of the voucher or an Employee of the Purchaser.
- The voucher entitles one person to attend one Site Safe training course of the type specific on the front of the pre-paid training voucher.
- Attendance at any applicable training course must be booked in advance and is subject to availability at the time of booking.
- You may only cancel a booking or transfer a booking to an alternative applicable training course provided you give the Trainer for that training course at least 5 working days prior notice of cancellation or transfer. Any failure to attend the training course that is booked using the voucher will mean the voucher becomes invalid.
- The voucher must be presented to the relevant course Trainer before the start of the applicable training course. Site Safe will refuse entry to a training course if any person does not present a valid voucher where required.
- We aim to despatch vouchers on the same working day that payment is received, however please allow 3-5 working days for delivery.