How SiteSmart simplified SiteWise prequalification for LockSmart
How one small Auckland locksmith business made health and safety paperwork simpler and turned their SiteWise prequalification score around.
The challenge
LockSmart is a locksmith business based in Auckland and working across the wider region. Like a lot of small businesses, they were juggling health and safety requirements across multiple sites and different property managers, and it was starting to feel like a lot.
The team is big on doing the right thing and pushing back on the idea that health and safety doesn’t matter for locksmiths. But day-to-day, the paperwork and evidence needed for different clients was hard to keep organised and that made it tricky to stay on top of what was needed.
They’d tried other platforms, but they were expensive, over-complicated, and didn’t make things easier. One option cost thousands of dollars and still didn’t give their team a practical way to manage health and safety.
The turning point
Things came to a head after LockSmart’s first SiteWise assessment came back with a disappointing score. Co-owner Nicola Hunt didn’t want to just tick the box, she wanted to understand what would lift their performance.
“When we got the assessment and started to go through what we need to work on, I realised this is not for me. I said, ‘Help’, surely there's a better way to do this where I'm not pulling my hair out?” explains Nicola
SiteWise referred Nicola onto Pete Pearson, a Site Safe Safety Advisor in Auckland. Pete took a look at what LockSmart needed and suggested SiteSmart as a straightforward way to take the stress out of managing health and safety.
SiteSmart gave LockSmart one place to store, find, and share their health and safety information without the hassle.
“I wish we’d had this solution a long time ago. Even for a one-person business, it makes health and safety simple and not scary,” says Nicola.
“I wish we’d had this solution a long time ago. Even for a one-person business, it makes health and safety simple and not scary,”
Onboarding that felt like support
Nicola says the onboarding was a real highlight. Instead of feeling like just being handed a login, it felt like the SiteSmart team were in her corner to help set things up in a way that worked for LockSmart.
“The amount of time and care put in was incredible. It felt like they were working with us,” explains Nicola.
“You get people who are on your side, and they know what they're doing.”
Making SiteWise prequalification easier
SiteSmart has also made SiteWise prequalification much simpler. Nicola can now quickly pull together evidence, see what’s missing, and share the right documents when they’re needed.
That’s meant less time chasing paperwork, less frustration, and a big improvement on their SiteWise score. Just as importantly, the assessment feedback is easier to act on because Nicola can see, in one place, what needs attention next.
“When it goes into SiteSmart, we can now download all the documents we have and just e-mail them,” explains Nicola.
“It puts it all in one place and highlights exactly what you need to do. We can also see what we have to work on for the year. It's just easy.”
Good news for small businesses
Nicola recommends SiteSmart for small businesses and sole traders who want a simple, affordable way to stay on top of health and safety with support there when you need it.
“The frustration with health and safety – that it’s expensive and takes ages – that’s all gone.”
