Ignite Aotearoa FAQs

What services can members and their staff access?

Members and their staff can access three free sessions with any of Ignite Aotearoa’s experts, covering areas such as mental health, finances, career development, physical health and personal wellbeing. Creating a login on the Ignite platform provides 24/7 access to wellbeing tools and resources.

Does Site Safe or my employer have access to my personal information?

No. You create your own account through the Ignite portal using your email address and a password you choose. Everything you do on the Ignite platform is completely confidential. No personal information is shared with Site Safe or your employer.

How do Site Safe members access this offer?

It’s easy to get started. Log in to the Member Hub, scroll down to Member Offers and select the Ignite tile. From there, follow the link to the Ignite platform, create your account and start booking your free sessions straight away. See the screenshots below:

For both personal and business accounts:

1. Log in to your Site Safe account at www.sitesafe.org.nz
2. From the dashboard, select Member Hub from the left-hand menu. Scroll to Member Offers, choose Ignite and follow the prompts to create your account.

My staff want to use Ignite but can’t access the Site Safe Member Hub

Your staff may not be listed because they haven’t interacted with Site Safe, such as by completing training, and haven’t yet been added under Manage Staff in the Business Dashboard. To add them, you’ll need to be a Member Administrator for your company account.

Does each person need their own email address?

Yes. Each Ignite account needs to be linked to a unique, individual email address, as shared or role-based email addresses aren’t supported. This helps keep session history and bookings secure and connected to the right person.

What if I forget my password?

If you’ve forgotten your login details, go to the Ignite platform login page and select Forgot password. Enter your email address and you’ll receive a link to activate your account or reset your password.

How can I get assistance if I have any difficulty accessing Ignite?

Need help? Email Ignite at sitesafe@ignite.org.nz, call 09 834 0556 or phone 0800 2IGNITE (0800 244 648) free of charge.

Support Sessions

What sort of support sessions are available?

Sessions could be with Psychologists, Counsellors, Coaches, Occupational Therapists, Dietitians, Financial Advisors and more. You can search for any available experts and schedule a time that works for you.

Who can see my booking information and clinical notes?

Only authorised Ignite employees, your chosen Ignite provider and Ignite’s technology partner, Rush Digital, can access your booking information to help manage the platform. Any clinical or session notes can only be accessed by the provider you meet with, who is responsible for keeping them secure and meeting the requirements of the Privacy Act.

What information is reported back to Site Safe?

Only aggregated data and trends are reported back to organisations. No personal information is shared.

What if I have to cancel my appointment?

If you need to cancel, we recommend doing so as soon as possible. Cancel more than 24 hours before your appointment and your token will be fully refunded. Cancellations made within 24 hours of the appointment are not eligible for a refund.

How does Ignite help me right here and now (i.e. emergency support)?

The Ignite platform gives you 24/7 access to wellbeing resources, workshops and a wide range of appointment times for one-on-one support.

If you use the mood diary and say things feel “awful”, you’ll be encouraged to call or text 1737 for support. You can also find other helplines by selecting Need Help Right Now? at the bottom of any page on the Ignite website. Ignite isn’t an emergency service, but this section includes contact details for emergency support.

What makes Ignite different?

• New Zealand based and not-for-profit: Ignite is focused on improving the wellbeing of New Zealanders. Every dollar is reinvested into creating a greater impact for local communities.
• A wide range of trusted providers: Choose from almost 200 providers across 25 specialties, including counsellors, psychologists, financial advisers, dietitians and rongoā practitioners. Every provider is personally interviewed and vetted.
• A whole-of-life approach: Ignite recognises that wellbeing is connected across all areas of life, and when one area is out of balance, it can affect everything else.
• Proactive, preventative support: Of more than 500 people surveyed each year, 86% said their wellbeing improved after accessing support through Ignite.
• Support in multiple languages: Ignite providers speak more than 20 languages in addition to English.
• No referral needed: Members can review provider profiles and choose who they want to see, when they want support and how they would like to connect.
• Support when it’s needed: Search for appointments available today, within the next 48 hours or during the coming week.